Terms, Conditions & Policies

Legal Overview

The Strategy Consulting Agency operates on a foundation of transparency, professionalism, and accountability. We are an executive consulting firm headquartered in the Fraser Valley, British Columbia, serving clients across Canada and internationally.

This legal framework defines how we operate, the terms governing our relationships, and how we manage data, intellectual property, and client confidentiality. Every engagement is grounded in ethical standards, evidence-based analysis, and compliance with applicable law.

By engaging with our services or accessing our website, you agree to these terms and acknowledge your responsibility to review updates periodically.

Scope of Services

We provide executive business consulting, including strategic planning, operations design, digital transformation, and analytics. Our work focuses on helping organizations create measurable systems for sustainable growth.

Services are advisory and based on logic, analysis, and expertise. They are not a substitute for financial, legal, or accounting advice. Clients are encouraged to seek specialized counsel for such matters.

We commit to providing clarity, structure, and actionable recommendations aligned with each client’s goals, data, and market environment.

Terms of Engagement

Engagement begins with an approved proposal, contract, or written confirmation outlining deliverables, timelines, and fees.

  • Work begins once acceptance and initial payments (if applicable) are confirmed.
  • Scope changes or new requests require written agreement.
  • Fees are due as stated in the contract or invoice.
  • Late payments may pause or terminate work without liability.
  • Cancellations or delays initiated by the client may incur rescheduling or termination fees.

Our engagements are structured to ensure fairness, transparency, and mutual accountability.

Non-Disclosure Policy

Confidentiality is integral to every relationship we hold. We maintain absolute discretion regarding client information, intellectual property, and data exchanged during engagements.

  • All information shared with us remains private and secure.
  • We do not disclose proprietary details without explicit, written consent.
  • Employees and contractors are bound by internal confidentiality agreements.
  • Information may be disclosed only when required by law or court order.

We treat every client engagement as a private, privileged relationship built on trust.

Intellectual Property

We protect our intellectual property and respect that of our clients. Ownership is determined by contract and professional standards.

  • Pre-existing tools, templates, and frameworks remain agency property.
  • Final deliverables transfer to the client upon full payment unless otherwise stated.
  • Reuse of materials for unrelated purposes requires prior written consent.
  • Clients guarantee that materials they provide do not infringe on third-party rights.

We maintain the right to reference non-confidential project outcomes in aggregate form for case studies or analytics unless otherwise prohibited in writing.

Privacy & Data Use

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and align with GDPR and international privacy frameworks.

  • Data collected may include contact details, organizational data, and project information.
  • Information is used for service delivery, communication, billing, and analytics.
  • Data is stored securely using encrypted and access-controlled systems.
  • We do not sell or rent any client information to third parties.
  • Clients may request access, correction, or deletion of their data.

Privacy is a cornerstone of our operations and a requirement of our professional ethics.

Data Governance

We apply structured data governance principles to ensure the integrity and confidentiality of all information processed.

  • Data is accessed only by authorized personnel for legitimate business use.
  • Backup systems and redundant storage ensure continuity and security.
  • Vendors and third-party processors are screened for compliance.
  • We maintain clear audit trails for data changes and access.

Data handling follows a logical chain of accountability, ensuring transparency and traceability at all times.

Data Processing Addendum

This section governs how we process data on behalf of clients.

  • We act as a “data processor” only under client instruction.
  • Data is processed solely for contracted purposes and never beyond scope.
  • Processing complies with PIPEDA, GDPR, and similar global frameworks.
  • Upon project completion, data is either returned or securely deleted.

Requests for a signed Data Processing Addendum (DPA) are available upon client request for compliance purposes.

Cookies & Tracking

Our website uses cookies and analytics tools to enhance user experience and performance.

  • Functional cookies support secure access and form submissions.
  • Analytics cookies provide anonymous insights into site traffic.
  • No personally identifiable tracking is conducted without consent.
  • Users can manage cookies in browser settings or opt out via notice banner.

We prioritize privacy-friendly analytics that inform improvement without intrusion.

Communications & Anti-Spam

We adhere to Canada’s Anti-Spam Legislation (CASL) and global communication standards.

  • We send email communications only with consent or legitimate business interest.
  • All marketing emails include an unsubscribe option.
  • We do not share contact lists or engage in unsolicited mass messaging.
  • Communications are archived securely for transparency and accountability.

Our goal is respectful, relevant communication that adds professional value.

Accessibility

We are committed to accessibility in all digital and physical interactions.

  • Our website aligns with WCAG 2.1 AA accessibility standards.
  • Alternate formats and support are available upon request.
  • We accommodate users with assistive technologies wherever possible.
  • Feedback on accessibility improvements is always welcome.

Accessibility reflects our philosophy of inclusion and professional responsibility.

Limitation of Liability

While we apply the highest professional standards, results depend on client participation, external factors, and implementation.

  • Liability for any claim is limited to the total fees paid for the related engagement.
  • We are not liable for indirect, consequential, or incidental damages.
  • Clients indemnify the agency against claims arising from misuse or misrepresentation of deliverables.
  • Recommendations and data analyses are provided in good faith but without warranty.

This clause ensures balanced responsibility and predictable risk allocation for both parties.

Service-Level Assurance

We uphold professional diligence, confidentiality, and response standards throughout all client engagements.

  • Each engagement is assigned a responsible consultant or executive lead.
  • Response times follow defined service level expectations unless delayed by force majeure.
  • Clients receive documented deliverables and summaries of outcomes.
  • Feedback loops are built into every engagement for continuous improvement.

Our reputation is founded on consistent, verifiable delivery of strategic outcomes.

Conflicts of Interest

We act with impartiality, transparency, and independence in every engagement.

  • Potential conflicts are disclosed immediately upon discovery.
  • We do not accept incentives or commissions from third-party vendors.
  • In the event of overlap between clients, confidentiality is preserved.
  • Clients may request recusal or alternate assignment where conflict exists.

We preserve neutrality to ensure the integrity of our advice and recommendations.

Code of Ethics

Our Code of Ethics governs all professional conduct, client interactions, and internal decision-making.

  • We act with integrity, discretion, and respect for every client and stakeholder.
  • Decisions are guided by logic, fairness, and measurable evidence.
  • We avoid conflicts, discrimination, and bias in all business activities.
  • Every employee and partner is held accountable to these principles.

We believe ethical conduct is inseparable from professional excellence.

Policy Updates

This framework evolves with changes in law, regulation, and best practices.

  • Revisions are published at /legal.
  • Major updates are communicated to active clients as appropriate.
  • Continued use of our services constitutes acceptance of updated terms.

We maintain version control and archiving for full transparency of changes.

Governing Law

All operations and agreements are governed by the laws of British Columbia and the federal laws of Canada.

  • Jurisdiction resides in the courts of British Columbia.
  • Disputes are subject to mediation or arbitration prior to litigation where possible.
  • The English-language version of these terms prevails in interpretation.

This jurisdiction ensures consistency, fairness, and legal predictability.

Contact & Compliance

For all legal, compliance, or privacy-related inquiries:
The Strategy Consulting Agency
Fraser Valley, British Columbia, Canada
Email: hello@strategyconsulting.ca
Website: https://strategyconsulting.ca

All inquiries are reviewed promptly and responded to within a reasonable timeframe.

Last updated: November 5th 2025